The CBS Model

Tiered Service Delivery

At CBS, we strive to ensure consistent quality of care through a tiered delivery model. This model includes:

• Board Certified Behavior Analyst (BCBA): This is a master’s level certification in the field of behavior analysis. Those with the certification provide consultation, family training, case oversight, and supervision of all other staff members on a child’s team. They may work alongside a Board Certified Assistant Behavior Analyst (BCaBA), which is a bachelor’s level certification that permits the individual to assist a BCBA in their behavior analytic tasks.

• Program Manager: This individual is the main point of contact on a child’s team. They are responsible for planning the programming, training the staff, leading meetings, analyzing data, and developing treatment plans based on the child’s needs.

• Case Manager: The Case Manager is a therapist on the child’s team that also assists the Program Manager in observations, administration, and team communication. This provides an additional layer of oversight for the child’s programming.

• Registered Behavior Technician (RBT): Each team consists of multiple RBTs, or “therapists,” that are primarily responsible for the direct implementation of the ABA services. Each RBT receives 40 hours of training in ABA, which is supplemented by training on specific clients, CBS culture, and professionalism. RBTs receive ongoing supervision from BCaBAs and BCBAs.

• Trainers: These individuals assist in the initial and ongoing training of our Program Managers, Case Managers, and RBTs through evaluations and observations.

Focused Family Collaboration Model

CBS is dedicated to helping kids connect with the world around them, and we know that there can be no better connection than one that comes from family and caregiver relationships. As an in-home provider, we believe that the best way to begin an intensive ABA intervention is with the full support and involvement of the family. Parents and family members have long been the experts on their child(ren)'s learning. As CBS teams up with families to begin an intensive ABA program, we continue to promote this expertise through a series of phases that assist each family in understanding and participating in the home program. 

How does the Family Collaboration Model work?

Phase 1: Contact Family Liaison & Consultation

Our families’ first point of contact is with our family liaison. Christy Gray is the first point of contact for all families interested in services. It is great to know the services we offer, but even better to understand that the person on the other end of the phone has gone through the process herself. Christy is the mother of a child who completed an intensive ABA program and can help to answer questions regarding ABA, parent perspectives and help decide if an in-home program is right for each family.
After taking with Christy, families are able to schedule a consultation to meet Christy and one of our BCBAs to discuss the CBS service package. This process is free of charge and is meant to help families decide if we are the right fit for their child.

Phase 2: Assessment

The assessment process helps our staff get an initial idea of the child’s current levels of responding across multiple skill domains. Depending upon your location, the assessment process may vary. Assessments taking place at the Indianapolis Farm include a multi-disciplinary evaluation with a BCBA, RBT, and Occupational Therapist present. The time is spent conducting interviews, testing skills, and observing interactions between the child and family members. Assessments taking place in the Bloomington location involve a BCBA and RBT coming to the family’s home to test skills within the home environment and conduct interviews with family members. In either location, a treatment plan is then created based on the individual needs of the child.

Phase 3: Family Training

We understand that starting an intensive intervention in your home can be big change of pace so this is one of the many steps we take to ensure that everyone has opportunities to learn about the program in detail. After the assessment, families participate in an in-home half-day training to learn about the history of ABA, the research that has taken place over the last several decades, and ABA principles. This is another opportunity for families to ask questions and participate in discussion to ensure everyone feels informed before the first day of therapy.
This training will be used to introduce the structure of the in-home program and discuss what things will look like for your child and family from day to day. Your program manager will introduce programs and data collection methods so when therapy beings everyone is on the same page.
Christy, our family liaison, will also be present to introduce policies, points of contact and scheduling information. She also is able to answer questions and bring her perspective as a parent who has experienced an intensive ABA program from start to finish. We encourage families to invite anyone that is in the child’s life to participate in the family training. Teachers, caregivers, and grandparents alike are all invited.

Phase 4: Family Collaboration

Once the family training is complete, the family collaboration model can begin! Each session, family members partner with their team members to implement the newly developed, individualized programs. Family and team members will learn and implement programs together until everyone is confident and consistent. Future family collaboration sessions will introduce how to generalize programs, collect data to better understand behavior and implement ABA concepts learned about in family training in real life scenarios. Sessions typically last 3 hours and occur 3 times per week until the child, family and team are all ready for the next phase of therapy.

Phase 5: Intensive 1:1 Hours

After concepts and strategies gained during phase 4 are consistently implemented both in and outside of structured sessions, additional 1:1 hours will be added to your child’s weekly schedule. While a family member must be actively engaged for family collaboration sessions, 1:1 sessions can begin without family members present if desired. Research supports an increased probability for children to reach what is considered “best outcome” when family members act as co-therapists. CBS utilizes this intensive research based model to provide quality and comprehensive wrap-around services.

CBS Staff

Clinical Team

Crystal Beiswenger

Clinical Director

Natalie Somesan

Assistant Clinical Director

Training & Consulting Team

Kelly Mynatt

Abbey Shaffer

Collaborative Services

Karrie Veteto

Occupational Therapist

Program Managers

Jen Ward

Heather Barkhurst

Abbey Shaffer

Molly Mathias

Intake/Family Coordination

Cristy Gray

Melanie Barnard


Rob Beiswenger

Scott Stauffer

Sherry Stair

Beth Hodgin

Indianapolis Staff


Collaborative Behavior Solutions is currently providing autism treatment services to the following locations.
Location of services is not limited to these areas.
Contact us to check if we service your area.

Beech Grove

Our History

Crystal Beiswenger began her career in the Applied Behavior Analysis (ABA) field as a behavior therapist 10 years ago. She first studied psychology at Purdue University in West Lafayette, Indiana before obtaining her Master’s Degree in Social Work from IUPUI . While getting her MSW and afterwards, she worked under Vince LaMarca doing in-home ABA programs. With more than 10 years of experience in the ABA field, Crystal earned a very strong, positive reputation and was offered a position to take charge of an autism therapy center in Carmel, Indiana.

After a year and a half of leading autism therapy programs and building a solid therapy foundation, Crystal decided to devote time to start a family. She decided to leave the autism center in Carmel, but within days of leaving families began calling her asking for assistance in both starting and running in-home ABA therapy programs. Beiswenger immediately recognized the opportunities to make a difference in these families’ lives, so she decided to start her own ABA therapy company in Indiana – Crystal’s Behavior Solutions.

Over her time as a behavioral analyst providing therapy and treatment for children with autism, there have been many success stories. Many of Crystal’s clients now function independently in schools with no aide needed and learn at a typical kid’s rate.

Tribute: One Individual Effects Many

CBS has grown to help many families over the years, but even before CBS became a reality Crystal's inspiration hit closer to home.

My passion for serving the population of individuals with specialized needs stemmed from my family. My parents took in several foster children who we all considered our brothers and sisters. One particular child our family was fortunate enough to adopt. This was one of the happiest days of my life, finally getting to keep one of our brothers forever. Little did I know just how much of an impact Bobby would have on the rest of my life. He had suffered from Fetal Alcohol Syndrome, Shaken Baby Syndrome, crack addiction as an infant, malnourishment and later a diagnosis of autism. The bond that he and I formed over the years became one of the strongest. He inspired and motivated me to help others who were working to overcome physical or emotional barriers in life. What I learned from him has helped me time and time again throughout my life.
I owe much of my success to my brother. I am ever grateful for him on this mission. Like so many, he struggles with identifying his purpose in this world, but I have been lucky enough to have a front row seat, to know his purpose far exceeds those he has met and personally touched. The spark within him has inspired others to increase their own awareness of those with special needs and the results continue to be passed along to so many others in this world. Through him, because of him, we have started CBS resulting in many opportunities to work with countless families and clients. We will continue to do so each day, never forgetting our roots and the brother who never meant to, but did in fact start it all.

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